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COVID-19 Service Update

Updated 9/16/20

Dear Customers,

We’re happy to let you know that our office is once again opened to walk in customer traffic!

Our goal is to keep our employees and customers safe, so please be sure to wear a mask or face covering at all times when inside our office. hand sanitizer will also be available for all those who enter and exit the premises.

If you’d like to make payments in-person, or for general questions or inquiries, our regular office hours are 8am to 4pm, Monday thru Friday.

Thank you for you continued cooperation!
Your Team at Pemi River Fuels

Updated 3/25/20

Our office is currently closed to walk in customer traffic due to the continued concerns surrounding the COVID-19 Virus. Our goal is to keep our employees and customers safe. Please feel free to make payments by utilizing our drop box in the door, by mail, online, or by phone with a credit card.

We will continue to offer Emergency Service as well as regular service by appointment on case by case situations.

Updated 3/16/20

COVID-19 is disrupting our lives in many ways. We have been closely following the guidance given by the CDC and by state and federal authorities. Our highest priority is the health and safety of our customers and our employees.

What we are doing for your benefit

  • We have told our employees not to come to work if they feel sick or if anyone in their household has a fever.
  • We’ve instructed all of our technicians and drivers to take extra precautions when coming into contact with customers in their homes or businesses. They have also been told to keep a safe distance from customers. We want to err on the side of caution, even if it feels awkward at times (like no handshakes).
  • We are prepared to work remotely and handle our normal business operations from home in the event that we close our offices.

What you can do for our employees

  • If you have a service call scheduled and someone in your home is sick, please alert us. This also applies if you have come in close contact recently with someone who has tested positive. We can easily reschedule your call.
  • Keep a safe distance away (six to eight feet) after letting one of our people into your home. We know this will feel awkward, but it is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key in the event that you do not want to be at home. If you have a separate entrance to your basement, we can use that.
  • If you normally come by the office to pay your bill in person, we ask that you refrain. We can make it easy by setting up an automatic credit card payment if you’d like.

Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.

Important website pages for you to access us online:

We look forward to the time when all this will be unnecessary. Until then, be safe.

Your Team at Pemi River Fuels